Privacy Policy


This Privacy Policy describes how Planbie CO., LIMITED (referred to in this Privacy Policy as “Company,” “we,” “us,” or “our”), as the operator of the website (the “Site”) and the developer of the associated mobile applications (the “App”) available for download in the Google Play Store and other third party app store, or pre-installed on third party devices, collects information when you visit the Site or use the App (separately and collectively as the “Service”). It also explains how we use and disclose the information we collect from you, and your rights in relation to that information.

By accessing, visiting or using the Service, you expressly consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy. Please note that if you disagree with anything in this Privacy Policy, you must not use the Service.

This Privacy Policy is part of, and is governed by, the terms and conditions set forth in our Terms of Service located at  

• Information Collected Through The Service.

A.Information You Directly and Voluntarily Provide to Us.

If you are a visitor to the Site, or a user of the App, we may collect information that you provide to us when you communicate with any of our departments such as customer service or technical services. If you sign up to receive access to some of our applications, you will be required to provide an email address as part of the registration process. If you use your Facebook Account or other third party social network accounts to register for the Service, we will collect your Facebook Account or other third party social network accounts information.  

B.Information Automatically Collected Through the Service.

We automatically collect information about you when you use the Service. If you access the Service through a mobile device, we may be able to identify the general location of your mobile device. We will collect information including, but not limited to: your mobile device’s brand, model, operating system, resolution, screen size, system version, Bluetooth settings, internet connection, RAM, history, the apps you have installed, the apps you have running in the background, mobile device’s Android Advertising ID, along with your account activation time, content displayed to you and whether you clicked on it, advertisements displayed to you and whether you clicked on them, URLs you have visited, notifications that have appeared on your mobile device, your IP address, your mobile country code, and your identity. We will also request access to your photos, media and files, your device’s camera and microphone, your Wi-Fi connection information and your device ID and call information.  

C.The Service may include links to other websites and other content from third party businesses.

We do not have access to or control over the technology that these third parties may use. We are not responsible for the privacy practices of these third parties or the content on any third party website. You are encouraged to review the privacy policies of the different websites you visit and of the advertisers whose ads you may choose to click while on our Service.  

D.Information Collected by Third Party Analytics Services.

We may work with third party analytics services to help us understand how the Service is being used, such as tracking the frequency and duration of use of the Service. These services may collect information about the content you view, what websites you visit immediately prior to and after visiting the Service, and your system information and geographic information. The information generated about your use of the Service will be transmitted to and stored by the applicable analytics services.  

E.Information You Share on Third Party Websites or through Social Media Services.

The Service may include links to third party websites and social media services where you will be able to post comments, stories, reviews or other information. Your use of these third party websites and social media services may result in the collection or sharing of information about you by these third party websites and social media services. We encourage you to review the privacy policies and settings on the third party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third party websites and social media services.  

• How We Use The Information We Collect.

We use the information we gather through the Service to help us better understand how the Service and our products and services are being used. By identifying patterns and trends in usage, we are able to better design the Service and our products and services to improve your experience. We may also use this information for commercial and marketing purposes, as described below.  

• Online Advertising; Tracking.

We aim to serve you ads that reflect your interest. However, we understand that some consumers do not wish to receive ads that are Interest-based and based on their browsing history. The Company and third party businesses may use the information collected through the Service using cookies, web beacons, and other similar technologies to help manage online advertising programs. This information may enable us, as well as third-party advertising services and other third-party businesses, to track the actions of users online over time and across different web sites or platforms to measure statistics relating to marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers.  

• How We Share Your Information With Third Parties.

We also share user information with third parties in some other circumstances as follows:

A.Employees, Third-Party Processors and Third-Party Service Providers.

We disclose your information to our employees, contractors, affiliates, distributors, dealers, vendors and suppliers (“Service Providers”) who provide certain services to us or on our behalf, such as operating and supporting the Service, analyzing data, or performing marketing or consulting services. These Service Providers will only have access to the information needed to perform these limited functions on our behalf.  

B.Response to Subpoenas or Court Orders or to Protect Rights and to Comply with Our Policies.

To the extent permitted by law, we will disclose your information to government authorities or third parties if:

required to do so by law, or in response to a subpoena or court order or similar request from judicial authority; we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large; or we believe that you have abused the Service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law, unless specific restrictions have been implemented.  

C.Business Transfers; Bankruptcy.

In the event of a merger, acquisition, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your information and other information we have collected from users of the Service to third parties. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred user information will be subject to this Privacy Policy. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.  

D.Aggregated Information.

We may share information relating to users of the Service with affiliated or unaffiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.  

E. Our Affiliates.

We may share some or all of your information with our parent company, subsidiaries and corporate affiliates, joint ventures, or other companies under common control with us. If you opt in to receive marketing communications from third parties, we may permit these entities to use your information for their own marketing purposes. If you would like us to stop providing your information to our affiliates for their own marketing purposes, you may opt out by contacting us as provided in the “How to Contact Us” section.  

F.Third Party Marketing Partners.

If you opt in to receive marketing communications from third parties, we may, from time to time, share the information you provide to us with selected third party marketing partners that we believe offer products or services that may be of interest to you. If you would like us to stop providing your information to our third party marketing partners, you may opt out by contacting us as provided in the “How to Contact Us” section  

• Children Under Age 13.

The Service is not intended for children under age 13, or for anyone under age 18 or the applicable age of majority without involvement of a parent or guardian. We do not knowingly collect or distribute personal information from or about children under the age of 13.  

• Amendments To This Privacy Policy.

We will notify users of changes to this Privacy Policy by posting the amended terms on the Service in advance of the effective date of the changes. If you do not agree to the changes, you should discontinue your use of the Service prior to the time the modified privacy policy takes effect. If you continue using the Service after the modified privacy policy takes effect, you will be bound by the modified privacy policy.  

• Use Of Information Outside Your Country Of Residence.

If you choose to use the Service or provide your information to us, your information may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where you are located. Your use of the Service represents your consent and agreement to these practices. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use the Service.  

• Special Information For California Residents.

These additional provisions for California consumers apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires “businesses” collecting or disclosing personal information to provide notice and a means to exercise those rights.

  • Categories of personal information collected in the preceding 12 months
  • Business purpose for collection
  • Third parties with whom we may share your information

For any of the personal information described above, you can request to know what personal information we collected, disclosed, used and sold, and request that we delete your personal information at any time.

To exercise your right to know and right to deletion, please submit a request by:

Emailing with the subject line “California Rights Request.” We will need to verify your identity before processing your request. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity. Upon verification of your request, we will delete (and direct our service providers to delete) your personal information from our records, unless retaining the information is necessary for us or our service providers to complete the transaction with you, detect security incidents or fraud, fixing errors, exercise free speech or another right provided by law, comply with legal obligations, or other internal and lawful uses.


CCPA gives you a right to direct a business that sells your personal information to stop selling your personal information and to refrain from doing so in the future. We do not sell any of your personal information and will require our service providers not to sell your personal information.

You also have the right not to be discriminated against for exercising any of the rights listed above.

If you are a California resident seeking to exercise your rights under the CCPA or have any questions or concerns, please email us at In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requester is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.

We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.  

• How To Contact Us.

If you have any questions about this Privacy Policy, please feel free to contact us as follows: By e-mail:




Privacy Protection Guidelines for Children

Thank you for choosing our game provided by Planbie CO., LIMITED (hereafter referred to as “we” or “us”.) In addition to “Privacy Policy”, “Terms and use”, through this Privacy Protection Guidelines for Children (“Children’s Guidelines”), we will further help you and your child (“child” or “Children” shall refer to minors under 13 years old in the Children’s Guidelines) understand how we collect, use, store and share your child’s personal information, as well as the relevant rights you and your child are entitled to.

[Important Note]:

The Children’s Guidelines shall be applied to the processing of personal information of minors under 13 years old.

 We will explain to you the collection of children’s personal information through prompts, interaction processes, website announcements and other ways and obtain your consent.

Please carefully read and fully understand The Privacy Policy and Privacy Protection Guidelines for Children, before choosing to agree the afore-mentioned privacy policies.

  1. Children’s Personal Information We Collect

While your child is using our game, our game will only collect your child’s information upon your consent or by you and your child’s voluntary provision, in order to provide and optimize our services to your child and to ensure your child’s account in safe security. 

Also, in order to verify your custody relationship with your child, we might collect your contact information (email) and other information to help us judge the existence of custody relationship.

At present, aside from collecting game research information from third-party research organizations to help us upgrade our game products and provide personalized services, we do not take the initiative to obtain your child’s personal information from any third party outside of our company. In the future, if our company need to obtain your child’s personal information indirectly from a third party outside of us, we will strictly comply with the relevant laws and regulations and require the said third party to guarantee the legality of the information it provides.

  1. How We Use Children’s Personal Information

We will strictly obey the laws, regulations and the agreement with our users, and we will make use of the collected information in accordance with the Children’s Guidelines, ” Game License and Service Agreement”, “Privacy Policy” and “Game Privacy Protection Guidelines” so as to provide your child with better service.

Please refer to “Privacy Protection Guidelines” for more details about how we use children’s personal information. If we use your child’s personal information beyond the scope, or a direct or reasonably relevant scope, of the purpose we claimed when collecting that information, we will inform you once again and seek your express consent before using your child’s personal information.

  1. Storage of Children’s Personal Information

3.1 In accordance with laws and regulations, we will strictly keep that information confidential. If we need to transmit personal information collected within China to overseas institutions for the sake of cross-border business, we will protect your child’s personal information pursuant to domestic laws, administrative regulations and competent authorities’ specifications.

3.2 In general, we will only store your child’s information for a necessary period for achieving the purpose of providing our services or as required by laws and regulations. After the period specified by laws or competent authorities has expired, we will delete or anonymize your child’s personal information in accordance with the requirements of laws and regulations.

  1. Security of Children’s Personal Information

4.1 In order to ensure the safety of your child’s personal information, we will take reasonable and necessary measures under the current level of technology to protect children’s information, and adopt measures of physical protection, security technology, management systems and so forth to reduce the risk of information loss, improper usage, unauthorized access, disclosure and alteration, including but not limited to, encrypted data transmission, firewalls and encrypted storage, physical access control, and information access authorization control. For this purpose, we have set up security procedures to protect your child’s information from being stolen via unauthorized access. All personal information is encrypted and stored , and placed in an internal system strictly protected by the firewall.


4.2 We have established special management regulations, procedures and organizations to safeguard the security of your child’s personal information. For example, we will strictly limit the scope of people that are authorized to access the information, requiring them to comply with confidential obligations and conducting audits.


4.3 If any security incident such as the leak of children’s personal information occurs, we will initiate the emergency plan to prevent it from expanding and inform you the basic situation of the security incident, the treatment measures and remedies we will take or have taken as well as our advices for you via announcements, push notifications or emails, etc. in a timely manner. If it is difficult to inform every user, we will issue the warning through public announcements and other methods.

  1. Rectification of Children’s Personal Information

If you and your child find there is any mistake regarding the child’s personal information, you may contact us for rectification.

  1. Deletion of Children’s Personal Information

6.1 If you and your child find we process children’s personal information against the requirements of laws, administrative regulations or our agreement, or beyond the purpose scope or the necessary period, you may contact us to delete relevant personal information.


6.2 If you withdraw your consent, you may contact us and we will deal with it pursuant to relevant laws and regulations.


6.3 If you and your child take the initiative to cancel the Planbie game account and terminate the use of Planbie game, we will stop using relevant child’s personal information, except as otherwise required by laws, regulations or competent authorities. If we plan to cease any operation of products or services, we will notify you in accordance with relevant laws and regulations.; in the meantime, we will stop using children’s personal information in a timely manner and delete or anonymize the stored information.

  1. Transfer and Delegation of Children’s Personal Information

Generally, we will not transfer to or delegate any third party to process children’s personal information. In the case where we have to do so, we will take compliance measures according to laws and regulations, including but not limited to conduct a security assessment on the third party.

  1. Disclosure of Children’s Personal Information

Unless otherwise required by laws, administrative regulations or pursuant to our agreement, we will not disclose children’s personal information.

  1. Amendments

We may amend the Guidelines as appropriate. When the provisions of the Guidelines have been amended, we will inform you of the amended Guidelines in a proper way at the time of version update. Please read the amended Guidelines or the content of it carefully. Your child’s continuous use of our game (Hey Drops) would be deemed as your approval for us to collect, deal with or use your child’s personal information in accordance with the updated Guidelines.

  1. Others

“Privacy Policy” and “Privacy Protection Guidelines” are general privacy policies uniformly applied in our Game include Hey Drops. The contents specified therein, including but not limited to user rights and information security protection measures, etc., are all applicable to the users of Planbie Game. The Children’s Guidelines are privacy protection guidelines designed for children, which include special protection of children’s personal information. If there is any inconsistency or contradiction between the Children’s Guidelines and “Privacy Policy”, the Children’s Guidelines shall prevail.

  1. Contact Us

When you and your child have any questions to the Children’s Guidelines, or any relevant complaints, suggestions, or requests, please contact us via【】